Local Commerce Monitor

Local Commerce Monitor
How are advertisers using media and adapting to new technologies?

Local Commerce Monitor™ (LCM ) is BIA/Kelsey’s ongoing survey of the advertising behaviors of small and medium-sized businesses (SMBs). The results provide actionable insights and trends in how SMBs have adopted and changed their marketing habits over the last year compared to prior years.

Tracking Advertiser Trends

LCM survey is local media’s most trusted information source on the advertising and marketing behaviors of SMBs. The LCM survey tracks SMB ad and marketing spending, Web footprint, media performance assessments, and opinions about key topics like emerging media and sales channels. LCM draws its sample of business respondents from a mix of nationally scoped MSAs, which include first- and second-tier markets.

Upcoming LCM Survey

The latest wave of LCM is Wave 18 (Q3/2014.) For a preview of this latest SMB advertising research, view the webinar:

Digital Adoption by SMBs: A Preview of BIA/Kelsey's Latest SMB Research
On-Demand Webinar | PDF of Slides

This webinar examines:

  • The SMB marketing toolkit - how the contents have changed and how SMBs are using the latest tools
  • New survey questions asked this year (and why)
  • What LCM tells us about the future of SMB marketing

LCM Study

Highlights from Local Commerce Monitor Study, Wave 17 (Q3 2013) include:

   Mobile and social findings
  • 40 percent of SMBs now accept payments at the point of sale with a mobile credit card reader attached to a smartphone or tablet (e.g., PayPal Here, Square, etc.).
  • 72 percent of SMBs are using social media to promote their businesses.
   Loyalty programs
  • 38 percent of SMBs offer customer loyalty programs; Additional 21 percent say they will likely add a program in the next 12 months.
  • 54 percent of SMBs that offer customer loyalty programs operate their own in-house programs.
   Franchise businesses
  • 43 percent of franchisors cover the online presence costs of their individual businesses (i.e., website development, landing pages, enhanced listings and online video.)

2013 LCM Reports

LCM Wave 17 Spotlight: SMBs Using Video for Advertising [2/3/2014]

LCM UK 2013 Spotlight : Use of Newspaper Advertising [11/25/2013]

LCM Wave 17 Spotlight:Use of Newspaper Advertising [11/25/2013]

LCM UK Wave 2 Client Only Highlights [10/2/2013]

LCM Wave 17 Client-Only Prequel [9/12/2013]

LCM Wave 16 Spotlight: Use of Business Marketing Services [8/6/2013]

LCM on the Agenda

BIA/Kelsey will be releasing findings from a brand new wave of the Local Commerce Monitor study exclusively at LEADING IN LOCAL: SMB Digital Marketing. Be among the first to learn how SMBs plan to spend their marketing dollars during the next 12 months. LEARN MORE & REGISTER TODAY!

Lead Analyst

About LCM

Local Commerce Monitor (LCM) is BIA/Kelsey’s ongoing tracking survey of SMBs conducted online with research partner Ipsos. For this study, SMB is defined as a business having from 1 to 99 employees. Local Commerce Monitor draws its sample of business respondents from a mix of nationally scoped MSAs, which include first- and second-tier markets.

More recent study is LCM Wave 17, conducted in July 2013 via an online survey of 568 SMBs.

More SMB Research